Privacy Policy 1998 Rich — Your Information Security Is Our Priority

1998 Rich collects your personal information through two main methods — directly when you provide it to us, and automatically through your use of the platform. Both methods are essential to ensuring our services run smoothly, securely, and tailored to your needs.

Information you provide directly:

• Full name, email address, phone number, and date of birth collected at account registration
• Identity verification information such as MyKad or passport number for the KYC process
• Bank account or digital wallet details for the purpose of depositing and withdrawing funds
• Any information you submit to us via customer support or feedback forms
• Personal preferences and account settings you have chosen within the platform

Information collected automatically:

• IP address, device type, operating system, and web browser used
• In-platform activity data including games played, access times, and transaction records
• Cookie data and related tracking technologies (explained further in Section 6)
• Technical logs used for troubleshooting and system improvements

We do not collect any personal information beyond what is necessary to provide you with platform services. The principle of data minimisation always guides us.

Every piece of data we collect is used for a clear and lawful purpose. 1998 rich will not use your personal information for any purpose not stated in this Privacy Policy without first obtaining your consent.

The primary purposes for which your information is used include:

• Account management: Create, verify, and maintain your member account on the 1998 rich platform
• Transaction processing: Ensure deposits and withdrawals are processed accurately, promptly, and securely
• Legal compliance (KYC/AML): Fulfil legal obligations related to fraud prevention and anti-money laundering
• Customer support: Help you resolve any technical or financial issues that arise
• Platform security: Detect and prevent suspicious activity, fraud, or platform abuse
• Service improvement: Analyse usage patterns to improve the overall member experience
• Platform communications: Sends important notifications related to your account, transactions, and service updates
• Marketing (with consent): Notify you of the latest promotions and offers only if you have consented to receive them

You may withdraw your consent for marketing purposes at any time through your account settings or by contacting the 1998 Rich support team.

1998 Rich does not sell, rent, or commercialise your personal information to any third party. However, in the normal course of platform operations, there are certain situations where your information may be shared with trusted parties:

• Payment service providers: Financial institutions and payment processors used to facilitate your deposit and withdrawal transactions
• Platform technology providers: Gaming software companies and infrastructure providers supporting the technical operations of the 1998 rich platform
• Competent authorities: Law enforcement agencies or regulatory bodies submitting valid information requests in accordance with legal procedures
• Audit and compliance services: Independent bodies that conduct regular security and compliance audits of the platform

All third parties granted access to your data are required to comply with data protection standards equal to or higher than those practised by 1998 rich. We enter into binding data processing agreements with all our service providers.

The security of your personal information is a technical and operational priority for 1998 rich. We continuously invest in the latest security infrastructure to ensure your data is always protected from unauthorised access, loss, or disclosure.

Security measures we implement include:

• 256-bit SSL encryption: All data transmitted between your device and 1998 rich servers is encrypted using the highest industry standards
• Internal access controls: Only authorised staff with a clear operational need may access member data
• Regular security audits: Our platform undergoes regular independent penetration testing and security audits
• 24/7 Monitoring: Continuous monitoring systems detect and immediately alert against any unusual activity
• Two-factor authentication (2FA): You are encouraged to enable 2FA for an additional layer of protection on your account
• Secure data backup: Data is stored in a secure server environment with regular backups to prevent data loss

While we take all reasonable security measures, no system can be guaranteed 100% secure. In the event of a security incident affecting your data, 1998 rich is committed to notifying you within the timeframe required by applicable law.

1998 Rich retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.

General data retention guidelines we follow:

• Active account data: Retained for the duration that your account remains active on the 1998 Rich platform
• Financial transaction records: Retained for a minimum of 7 years in accordance with financial compliance and tax law requirements
• KYC documents: Retained for the period specified by the relevant regulatory authority, typically 5 years after account closure
• Customer support communication logs: Retained for 2 years for reference and service improvement purposes
• Technical log data: Retained for 12 months before being automatically deleted

Once the retention period expires, your personal data will be securely deleted or anonymised in a way that ensures it can no longer be linked to you. If you request account closure, we will process the data deletion in accordance with the timelines and methods set out in this policy.

The 1998 rich platform uses cookies and related tracking technologies to ensure the platform functions correctly, enhance your experience, and help us understand how the platform is used. Cookies are small text files stored on your device when you visit our platform.

Types of cookies we use:

• Strictly necessary cookies: Required for core platform functions such as login, user sessions, and security. These cookies cannot be disabled as the platform will not function without them.
• Performance cookies: Collects information on how you use the platform — such as your most frequently visited pages — to help us improve your overall experience.
• Functional cookies: Saves your preferences such as language, region, and display settings so you don't have to reconfigure them each time.
• Analytics cookies: Used for aggregate, anonymised analysis of platform usage for internal service improvement purposes.

You can manage your cookie preferences through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the 1998 Rich platform.

As a 1998 rich member and data subject, you have certain rights regarding the personal information we hold about you. We are committed to making it easy for you to exercise these rights in a practical manner, without placing unnecessary burden on you.

• Right of Access: You have the right to obtain a copy of the personal information we hold about you
• Right to Rectification: You may request that we correct any inaccurate or incomplete information
• Right to Erasure: In certain circumstances, you may request that we delete your personal information ("right to be forgotten")
• Right to Object: You may object to the processing of your information for specific purposes such as direct marketing
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time
• Right to Data Portability: You may request to receive your data in a machine-readable format

To submit any request related to the above rights, please contact the 1998 rich support team through the available channels on the platform. We will process your request within a reasonable timeframe and notify you of the action taken.

1998 Rich reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or changes in platform operations. Members will be notified of any material changes via in-platform notifications or your registered email.

The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. We encourage you to check this page periodically, especially after receiving any update notices from us.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 1998 rich, please contact us via:

• Support email: [email protected]
• In-platform support: Live chat available 24/7 on the main page
• Help Centre: Page FAQ we contain answers to frequently asked questions regarding privacy and security

The 1998 rich Data Protection Team is dedicated to ensuring every privacy-related enquiry is taken seriously and resolved within a reasonable timeframe, typically within 7 business days.